Frequently Asked Questions (FAQ)
Welcome to Lenoxi’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our platform, products, and services.
GENERAL QUESTIONS
Q: What is Lenoxi?
A: Lenoxi is an online store specializing in kids’ hoodies, featured collections, and new arrivals. We offer high-quality, stylish, and comfortable clothing designed to keep your little ones looking great while feeling cozy.
Q: How can I contact Lenoxi’s customer support?
A: You can reach our customer support team by visiting the “Contact Us” section on our website or emailing us at support@lenoxi.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Lenoxi?
A: Ordering is easy! Simply browse our website, select the items you love, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
A:
Transit Time: Orders typically arrive within 4 to 5 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed on the next business day.
Total Delivery Time: The total estimated delivery time, including both handling and shipping, is usually 5 to 7 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page provides up-to-date tracking details for your purchase.
Q: What payment methods does Lenoxi accept?
A: We accept the following payment methods:
Credit and Debit Cards:
- American Express
- Apple Pay
- Diners club
- Discover
- JCB
- Mastercard
- Visa
RETURNS AND EXCHANGES
Q: What is Lenoxi’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return and refund policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@lenoxi.shop.
CONTACT INFORMATION
Business name: Lenoxi
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1(847) 498-3460
Business Mail: Support@lenoxi.shop
Business Address: 6700 S Keating Ave #113, Chicago Illinois 60629, United States